Pastoral Care

“Struggles are inevitable in life. It helps us to grow and allows us to know ourselves better. Navigating through difficult times can be painful but it should not be a lonely process. Know that you are not alone as there is support available around you – your friends, Resident Fellows, Resident Student Support Managers, Resident Assistants, a peer mentor, a professor or lecturer, any NUSC staff or home faculty, or me” – Ms Rachel Lam, NUSC Pastoral Care Manager

Pastoral Care

Pastoral Care

NUS College offers first-line counseling care and support for students experiencing distress in university life, whether psychologically-, emotionally-, physically-, or financially-related. Any NUSC student is able to approach the pastoral care support staff for emotional and psychological support, and to utilize its pastoral resources. Services include weekly office hours for students to drop by for one-to-one counselling sessions or group conversations, and guidance to student interest and residential support groups. The office works closely with NUS University Counselling Services (UCS) and University Health Centre (UHC) for follow up support and care.

Confidentiality

The pastoral care staff abide by a confidentiality policy to create a safe and private space where students can share openly, hence any information you share with the staff will be kept confidential.

Exceptions to this practice are when students give written consent to reveal information, when there is a need to protect you or others from serious harm, or when students are mandated by NUS for assessment.

Issues & Distress

NUSC provides first line counseling support to NUSC students who might be experiencing distress, for example:

  • Adjustment issues
  • Transition to residence life
  • Academic difficulties / stress
  • Family commitments / financial stress etc
  • Conflicting choices
  • Relationship issues
  • Depression
  • Anxiety
  • Grief and bereavement
  • Major disappointments
  • Other difficulties in coping
  • Auxiliary services
      1. Post-university planning → career services
      2. Academic study plan → academic advisor

Do seek help if you:

  • Feel unsafe in the residential college (RC)
  • Feel intimidated by others in a classroom, the RC Dining Hall, or social environment
  • Experience prolonged functional impairment (e.g. unable to attend class/ complete work)
  • Feel extremely overwhelmed and helpless that it affects your daily functioning
  • Are engaging in or thinking about self-harm or disordered behaviors
  • Are facing emotional or physical abuse
  • Are being harassed, sexually or otherwise
  • Are being bullied
  • Need more help than your current support network is able to provide
  • May require special arrangements or considerations, or leave of absence
Crisis Stress

If you are in crisis and feel that you may pose a risk to yourself or to others, please call the NUS Lifeline (6516 7777) immediately.

Call emergency ambulance services (995) if you require hospitalization. For non-emergency ambulances, call 1777.

When You Have Concerns

Contact any NUSC staff to express your concerns - e.g. Residential Fellow (RF) or any professional staff you trust. 

Depending on the concerns, the pastoral care staff will chat with you and assess what kind of support services you need. S/he may:

  • Refer you to other services e.g. NUS University Counselling Services (UCS) or your home faculty
  • Advise you on possible arrangements
  • Help facilitate or make follow up appointments
  • Help check in on you (if necessary)

Alternatively, you can make walk-in appointments directly at NUS University Counselling Services (UCS), located at the University Health Centre (UHC), 20 Lower Kent Ridge Road, Level 2, telephone number: (65) 6516 2376.

Some useful telephone numbers and websites are listed here.

When Support Might Be Helpful

Warning Signs

  • Difficulties in daily functioning (personal appearance, sleep, eating, class attendance)
  • Significant changes in behavior, mood and personality
    1. Exceptionally irritable or elevated mood
    2. Risky/ impulsive decision-making
    3. Disorganized thinking and behavior
    4. Difficulty concentrating; noticeably rapid or slowed speech
    5. Obsessive thoughts and compulsive routines
  • Strong anxiety or panic attacks
  • Social withdrawal and isolation
  • Delusional or paranoid beliefs
  • Significant weight loss/ gain, change in eating patterns, or over-exercise
  • Self-harm, morbid talk, morbid thoughts
  • Unexplained cuts, scars, burns or bruises
  • Low confidence / strong aversion to certain social situations / fear of interactions with certain individuals in the community

How Can You Help

  • Approach them and ask if they have sought help
  • Talk with them; encourage them to seek further support if distress is prolonged and negatively affecting one’s functioning
  • Refer them to Director/USP and Master Cinnamon College, RF, pastoral admin

Emergency ambulance Services

If there is a medical emergency, dial 995 to call for an SCDF ambulance. Examples of emergency:

  • Poisoning e.g. inhalation of toxic gases or drug over dose resulting in unconsciousness and respiratory distress
  • Difficulty in breathing or choking
  • Sudden or severe chest pain
  • Injuries, deep cuts or wounds with profuse bleeding
  • Unconsciousness

1777 Non-Emergency Private Ambulance Operators

Psychiatric emergencies (such as disturbed or suicidal behaviours) tend not to fall under the usual emergency list if there are no associated medical issues. However some private ambulances are able to assist families in transporting the persons to hospitals for psychiatric assessment and treatment. 
The number to call is 1777.

Useful Telephone Numbers and Websites

Useful Telephone Numbers

Campus Security: All Emergencies

6874 1616

Police

999

Emergency ambulance and fire

995

Non-emergency ambulance

1777

University Town Security

6601 2004

University Health Centre

6776 1631

NUS Lifeline

6156 7777

USP General Office

6516 4425

Useful Websites

Key Information on Living in Singapore

https://www.mom.gov.sg/working-in-singapore/living-in-singapore

University Scholars Programme

http://usp.nus.edu.sg/

University Scholars Club

http://www.nususc.com/

Sexual Respect Policy

http://usp.nus.edu.sg/life-at-usp/usp-housing-and-support/sexual-respect-in-the-usp

USP Life!

https://www.facebook.com/groups/usplife/


Resources List

For more information on the available resources, please refer to HERE for a list of community resources.

Reinforcing Pastoral Care in Residence

Home away from Home

Cinnamon College should be a place of safety, support and nurturing – physically as well as emotionally. If you are experiencing any stress, whether personal or academic, please make use of the available support. Approach a friend, or if you need more formal support, there are other options:


Who can you approach?

Not necessarily in this order: your Resident Assistant (RA), or any RA, your or any Residential Fellow (RF), a faculty member in whose class you are, USP pastoral admin, NUS support services. You can make walk-in appointments directly at NUS’s University Counselling Services (UCS). Please see the pocket-size telephone number card for useful contacts.


Preventive Care

If you know or believe that you are at risk (e.g. have eating problems, suffer from depression, are prone to self-harm), please consider telling your RF about this. We have had success in the past with providing preventive support for students who feel fragile and in need of a little extra support.


It's getting too much

Please discuss your options with faculty or an RF. You may take a leave of absence or drop a course. It is NOT failure to change your plans, to change direction, or even to drop out of a course. These are options that allow for short-term stress relief, and prevent an everything or nothing scenario.


Look after yourself

For good physical and mental health, it is important that

  • You get enough sleep
  • You live a balanced life: get out, meet friends, exercise, or go for walks
  • Eat well

Finally, we are planning workshops around issues regarding sexual respect, and will be sending out invitations for applications.

NUS Wellness

NUS Wellness

Visit NUS Wellness for more information: http://www.nus.edu.sg/uhc/activities/all-events

For NUS University Counselling Services, you may visit: http://www.nus.edu.sg/uhc/services/mental-health/student

Community Resources

Commnunity Resources

Crisis Support Service

Samaritans of Singapore (SOS) 1800 221 4444 (24-hours)
email befriending: pat@sos.org.sg
https://www.sos.org.sg/
Hospital
National University Hospital

+65 6779 5555  (24-hours)
www.nuh.com.sg

Alexandra Hospital

+65 6472 0000
www.ah.com.sg

Changi General Hospital

+65 6788 8833  (24-hours)
www.cgh.com.sg

Institute of Mental Health

+65 6389 2222  (24-hours)
www.imh.com.sg

Kandang Kerbau Women's & Children's Hospital

+65 6225 5554  (24-hours)
www.kkh.com.sg

Khoo Teck Puat Hospital

+65 6555 8000  (24-hours)
www.ktph.com.sg

Ng Teng Fong General Hospital

+65 6716 2000  (24-hours)
www.ntfgh.com.sg 

Singapore General Hospital

+65 6222 3322  (24-hours)
www.sgh.com.sg

Tan Tock Seng Hospital

+65 6256 6011  (24-hours)
www.ttsh.com.sg

Social Assistance
ComCare

1800-222 0000

Counselling Service
Care Corner Counselling Centre

+65 6353 1180
cccc@carecorner.org.sg
http://www.carecorner.org.sg/cccc.html

Counselling and Care Centre

+65 6536 6366
www.counsel.org.sg/

Shan You Counselling Centre

+65 6741 9293
shanyou@shanyou.org.sg
http://www.shanyou.org.sg/en/services/clinical-counselling-services.html

WINGS Counselling Centre +65 6383 5745
https://www.wingscounselling.org.sg/counselling/
 Online Chat/Counselling Service
CHAT Online Chat (Tues – Fri, 1pm to 8pm)

https://livesupport.imh.com.sg/CHAT/CuteSoft_Client/CuteChat/SupportClient.aspx?ID=imh

eCounsellingCentre (Mon – Fri, 2pm to 5.30pm)

https://www.ec2.sg/

Specialised Counselling Service – Mental Health Issues

Early Psychosis Intervention Programme (EPIP)

+65 6389 2000
www.epip.org.sg

Sliver Ribbon (Singapore)

+65 6386 1928
www.silverribbonsingapore.com

Singapore Silver Pages

1800-650-6060
https://www.silverpages.sg/resource-library

Specialised Counselling Service – Addiction
The National Addictions Management Service (NAMS)

+65 6732 6837
www.nams.sg

WE CARE Community Services

+65 6547 5459
help@wecare.org.sg
http://www.wecare.org.sg/

Eating Disorder
Association of Women for Action & Research (AWARE)

+65 6779 7137
aware@aware.org.sg 
https://www.aware.org.sg/information/eating-disorders/

National University Hospital (NUH)

+65 6772 2002

appointment@nuhs.edu.sg

https://www.nuh.com.sg/Health-Information/Diseases-Conditions/Pages/Eating-Disorder-in-Adolescent.aspx

Mental Health
Community Health Assessment Team (CHAT)

+65 6493 6500 / 6501
CHAT@mentalhealth.sg
https://www.chat.mentalhealth.sg/

Family Violence
Care Corner Project StART

+65 6476 1482
projectstart@carecorner.org.sg
www.carecorner.org.sg/start.html

Centre for Promoting Alternatives to Violence (PAVe)

+65 6555 0390
www.pave.org.sg

TRANS SAFE Centre

+65 6449 9088
transsafe@trans.org.sg
www.transfamilyservices.org.sg

Sexuality/ Gender Identity
Oogachaga

+65 6224 9373
www.oogachaga.com
www.congregaytion.sg

Women’s Support Group
Association of Women for Action & Research (AWARE)

1800 777 5555 (Mon to Fri, 3pm – 9.30pm)
+65 6779 7137
aware@aware.org.sg
http://www.aware.org.sg/

Sexual Assault Care Centre

+65 6779 0282 (Mon to Fri, 10am – midnight)
+65 9781 4101 (WhatsApp Chat: Mon to Fri, 10am – 7pm)
sacc@aware.org.sg
http://sacc.aware.org.sg/

Pregnancy Crisis Service

+65 6339 9770
help@pregnancycrisis.sg   
http://pregnancycrisis.sg/

Caregiver Support
Caregiving Welfare Association

+65 6466 7957 / 6466 7996
contact@cwa.org.sg
http://www.cwa.org.sg/

Singapore Silver Pages

1800-650-6060

https://www.silverpages.sg/caregiving

Touch Caregivers Support

+65 6804 6555
caregivers@touch.org.sg
http://www.caregivers.org.sg/

Marriage

Preparing for Marriage:

Info on premarital counselling & programmes/ courses  

https://www.msf.gov.sg/policies/Marriages/Preparing-for-Marriage/Pages/default.aspx

Marriage Counselling:

A list of MSF approved providers of marriage education and support services

https://www.msf.gov.sg/policies/Marriages/Pages/Marriage-Counselling.aspx

Divorce & Child Custody:

Info on legal procedures on divorce and child custody matters

https://www.msf.gov.sg/policies/Marriages/Divorce-and-Child-Custody/Pages/default.aspx

Divorce Support Services:

A list of counselling and parenting resources and programme/courses

https://www.msf.gov.sg/divorce-support/Pages/default.aspx

For a more comprehensive list of helplines available in Singapore, you may refer to the list (Click HERE) compiled by the National Council of Social Services (NCSS).

Updated on: 15 Feb 2019

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